Refund policy

• Opened or Used Items: Due to the nature of our products and for hygiene reasons, we are unable to accept returns on opened or used items.
• Received a damaged or incorrect item? Please email support@thesrxformula.com within 7 days of receiving your order with:
  • Your order number
  • A description of the issue
  • Clear photos of the item(s)
  We’ll review your request and offer a replacement or refund where applicable.
• Returning an unopened item? If your product is unopened, unused, and in its original packaging, you may return it within 14 days of delivery. To start a return:
  • Email support@thesrxformula.com with your order number.
  • Our team will provide return instructions.
  • Return shipping costs are the responsibility of the customer.
  • We recommend using a tracked shipping method — we cannot process refunds for items lost in transit.