📜 Shipping & Returns Policy
Welcome to The SRX Formula – your science-backed, all-in-one beauty and wellness solution. We aim to deliver your products swiftly, securely, and with care.
Shipping Information
- Where do you ship? We currently ship within the United Kingdom only.
- Delivery Options:
- Standard Delivery: 2–4 business days
- Express Delivery: 1–2 business days (option available at checkout)
- Free Standard Shipping: on all UK orders over £50
- Order Processing Times: Orders are processed within 1 business day, Monday to Friday (excluding bank holidays). Once dispatched, you will receive a shipping confirmation email with tracking details.
Returns & Exchanges
- Opened or Used Items: Due to the nature of our products and for hygiene reasons, we are unable to accept returns on opened or used items.
- Received a damaged or incorrect item? Please email support@thesrxformula.com within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Clear photos of the item(s)
- Returning an unopened item? If your product is unopened, unused, and in its original packaging, you may return it within 14 days of delivery. To start a return:
- Email support@thesrxformula.com with your order number.
- Our team will provide return instructions.
- Return shipping costs are the responsibility of the customer.
- We recommend using a tracked shipping method — we cannot process refunds for items lost in transit.
Additional Information
- We cannot make changes to an order once it has been placed.
- Please double-check your shipping address before checkout. We are unable to redirect parcels once dispatched.
Need Help?
Our customer support team is here for you. Email us at support@thesrxformula.com or visit www.thesrxformula.com for more.