Shipping
Where do you ship to?
We currently ship across the UK. International shipping options will be launching soon — stay tuned!
How much will shipping cost?
Shipping is free
How long does delivery take?
Orders are typically delivered within 2–4 working days. You’ll receive tracking details once your order is dispatched.
Do you offer express delivery?
Next-day delivery is available on all orders placed before 4pm (business days)
My Order
Where’s my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check order status.
My order arrived damaged or incomplete — what do I do?
We’re so sorry! Please email us a photo and your order number at support@thesrxformula.com, and we’ll make it right.
Do you offer returns?
We accept returns on unopened products within 14 days. See our full returns policy here.
How can I cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Please email us at orders@thesrxformula.com as soon as possible.
Product
What’s included in the SRX box?
Each box includes 3 premium powder formulas (Day, Night, and Hydration) + a golden scoop for perfect dosing.
Are SRX products vegan?
The Hydration Formula is vegan. However, the Day and Night formulas contain marine collagen (fish-derived) and are not suitable for vegans or vegetarians.
Do SRX products contain caffeine?
The Day Time Mix contains natural caffeine from guarana. The Night and Hydration blends are caffeine-free.
Are SRX products safe to use every day?
Yes — all SRX formulas are designed for daily use and formulated within safe, FSA and EFSA-compliant guidelines.
Are your products allergen-free?
SRX is free from common allergens, including gluten, dairy, soy, and nuts. Always check the full ingredient list if you have sensitivities.
Other
Can I subscribe to receive SRX monthly?
Yes! Subscriptions are coming soon — with 15% off and early access to new releases.
Do you offer gift cards?
We’re working on it. Gift cards and gifting options will launch soon — perfect for wellness-loving friends.
How do I refer a friend?
Easy! Head to our Refer a Friend page to join the referral program and start earning rewards
I still need help — who can I contact?
We’re here for you. Reach out anytime at support@thesrxformula.com and we’ll be happy to help.